Student Support

Online and Blackboard Help for Students

The UR School of Nursing provides the resources you need to succeed in your online courses. If you need help, and can’t find the right resource below, see us in person at the CERC desk, email SON_HelpBB@urmc.rochester.edu, or call (585) 275-7500.

Blackboard Tutorials

Blackboard Issues

Check the resources below to update your browser or learn how to clear your cache, which can solve many glitches in Blackboard.

If you are still experiencing problems with Blackboard, try resetting your web browser.

Library Resources

Online Learning Tools

  • Blackboard Collaborate
  • Word
  • Excel
  • PowerPoint
  • Adobe Connect: Adobe Connect is software which allows  a "real time" meeting or class.  If your instructor is using Adobe Connect, they will send you a meeting invitation.  Below is a guide which will help you test your computer to ensure that it is able to use Adobe Connect, and will also help you connect to the meeting. 
  • Email: The School of Nursing requires all matriculated student communication to be through the email assigned to the student (xxx@urmc.rochester.edu address). You should be checking for important messages as you are responsible for the information in those communications.  You may check that email by clicking the "My Email" tab in Blackboard or by visiting mail.urmc.rochester.edu.