Professional Experience
Assist. Professor, URMC SON (Nursing Leadership), Rochester, NY, US. 9/2010 - Current

Adjunct Professor, RIT (Health Care Administration), Rochester, NY, US. 9/1997 - 8/2006

Presentations
HEDIS Implementation Strategies
NCQA Seminar on HEDIS, NCQA, 1995
Boston, Massachusetts

HEDIS Implementation Strategies
NCQA Seminar on HEDIS, NCQA, 1995
Dallas, Texas

HEDIS - Fair Gane for Marketing
BCBSA Strategies in Marketing, BCBS, 1994
Chicago, Illinois

Understanding HEDIS
HEDIS, NCQA, 1994
Reno, Nevada

HEDIS - the Basics
HEDIS, GHAA, 1994
Snowbird, Utah

HEDIS - the Basics
HEDIS, GHAA, 1994
New Orleans, Louisiana

ACGs as a Method for Case-Mix adjusted Analysis
Provider and Cost Management Strategies, BCBSA, 1992
La Jolla, California

Practice Guidelines in a Managed Care Setting
GHAA Seminar, GHAA, 1992
Kansas City, Missouri

Developing and Implementing Protocols
Annual Medical Directors Conference, GHAA, 1990
Vancouver, Canada

Developing and Implementing Protocols
Annual Medical Directors Conference, GHAA, 1990
Vancouver, Canada

New Techiniques in Claims and Utilization Review
HMOs and Information Systems, GHAA, 1989
Dallas, Texas

Publications
Hiltunen, KA (1996). "HEDIS Implementation Issues". Journal for Healthcare Quality, 18 (1), pg 32-35.