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SECTION III: Facilities, Resources, and Services

Blackboard Learning Management System

The School of Nursing's Learning Management System is Blackboard Learn, where students will access all their classes. It is normally available 24 hours a day, 7 days a week, and may be accessed either on or off campus. URMC students (including the School of Nursing) log in using their URMC Active Directory accounts. Students who have previously taken courses at the School of Nursing (including non-matriculated courses), will use the same account. Matriculated students who are new to the University can find their URMC Active Directory login information in their Incoming Student Portal. Non-matriculated students will be emailed their credentials.

Troubleshooting: Link to section

If you are a returning student and cannot remember your URMC AD username, but do remember your NetID and password:

  • Go to the myIdentity Self-Service portal and log in with your NetID.

  • Select "Change Password(s)” 

  • Under section 1, you should find your URMC Active Directory username.

To change your URCM AD password, or if you cannot remember it:

  • Under section 1, click the radio button next to your URMC AD username. (You can also choose "Select All" if you want to change your NetID password at the same time.)

  • In section 2, type in your current NetID password.

  • Following the criteria given in section 3, type the new password twice in section 4.

  • You will receive a message that the request has been submitted. This indicates that your password has been changed.

If you do not remember your NetID password: 

  • Go to the myIdentity Self-Service portal and select "Forgot your password?" 

  • You will need to answer your previously selected reset questions. 

  • If you have not set your questions or are otherwise unable to access the myIdentity Self-Service portal or are unable to reset your NetID password, please call University IT at 585-275-2000.

If you are having any other difficulty with your Blackboard account or have any other questions regarding Blackboard, please contact the Blackboard Support team or call 585-275-7500. If you are trying to connect to the website and it simply does not load after trying different internet browsers, please feel free to copy Blackboard@urmc.rochester.edu in your email. Additional information, such as troubleshooting guidelines, system requirements, and links to library resources can be found in the Online, Blackboard, IT Support section of SON’s Student Support & Services.