SECTION II: Policies and Procedures for all Students

Formal Complaint Process

Formal Complaint Report Link to section

The School of Nursing encourages students to resolve complaints informally by addressing the person or department involved. If the complaint is not resolved at that level, the student may elevate the complaint by completing a formal complaint report.

A formal complaint is a written report of dissatisfaction about a classroom experience (in person, virtual clinical, or other learning environment), egregious faculty or staff behavior that violates Meliora and ICARE values, or policies, procedures, and services provided by offices.

If a student submits a formal complaint related to classroom experience (in person, virtual clinical, or other learning environment), egregious faculty of staff behavior, or policies, procedures, and services provided by offices they will be contacted by the Director of Student Affairs within three business days.