IT Services for Students

• Accounts & Passwords:
  • Active Directory (Computer & URMC email access)
  • NetID (HRMS, Blackboard) 

• Box Cloud Storage:
  
  • Create an account and get started with Box by requesting help (SON ITS will need to create an account for you)
  • Learn how to use and install Box.
  • If you need to keep local copies of Box files, request help to learn more about setting up Box Sync vs. Box Drive.
  • Additional support, tutorials, FAQ
• Email Support:
  • Set up email on your mobile device
    • Set up email on your iPhone or iPad using the built-in app.
    • Download the Outlook App and email SON Help with questions.
  •  Correct email functionality on your mobile device
    • Correct email functionality on your iOS device or email SON Help.
    • If you were not able to restore your iOS device from a previous backup, you will need to reload the SON profile. Using your iOS device, go to son.rochester.edu/ipod/setup

• Blackboard
  • Blackboard Log In
  • Online and Blackboard Help for Students
• Hardware & Software Required for Students
  
• Office 365 
  • Students can download Microsoft Office on up to five computers or devices, either University or personally owned.

The Help Desk maintains a selection of IT-related equipment for ease of distribution to SON faculty and staff and a more limited selection for students. These include replacement keyboards, mice or webcams, video cables or power/charging cords. Additional non-standard equipment is also available for borrowing, such as projectors, DVD players, etc.

The Help Desk can also assist with digital conversion/scanning of physical materials such as photos, documents, VHS tapes or DVDs, etc.

• UR Tech Store

To request a conference room or meeting space, contact your program’s administrative assistant.

Room reservations can be submitted via the Room Request form or by emailing SON-Room-Scheduler@urmc.rochester.edu. Please submit requests at least 24 hours prior to when the space is needed for a meeting. For larger events in Evarts Lounge, Auditorium or Vestibule, please notify room scheduler two weeks before the scheduled event. Reservations can also be placed in person.

Primary support for events held in Helen Wood Hall is located in the Center. This includes Evarts Lounge, the School of Nursing Auditorium or any other space in Helen Wood Hall for internal SON or external users. To request specific media equipment or services for events please contact via email: SON_HelpMedia@URMC.Rochester.edu

• We recommend the use of Sophos anti-virus software for all students. There is a free home version (registration with Sophos required), which can be used regardless of your ongoing affiliation with the University of Rochester.