Online and Blackboard Help for Students
The UR School of Nursing provides the resources you need to succeed in your online courses. If you need help, and can’t find the right resource below, see us in person at the CERC desk, email SON_HelpBB@urmc.rochester.edu, or call (585) 275-7500.
Blackboard
Technical skills/requirements
Library Resources
- Student Resource Guide for Miner Library
- Miner Library Resources & Your Library Liaison
- Miner Library Blackboard Classes
The School of Nursing requires all matriculated student communication to be through the email assigned to the student (xxx@urmc.rochester.edu address). You should be checking for important messages as you are responsible for the information in those communications. You may check that email by clicking the "My Email" tab in Blackboard or by visiting mail.urmc.rochester.edu.
Blackboard Issues
Check the resources below to update your browser or learn how to clear your cache, which can solve many glitches in Blackboard.
- How to Clear Your Browser's Cache
- How to Clear Your Browser’s Cookies
- Updating Java for PC
- Updating Java for Mac
- Clearing Java Cache
- Clearing Java Cache (Mac)
If you are still experiencing problems with Blackboard, try resetting your web browser.
Accessibility Statements and Privacy Policies
- Blackboard Accessibility Statement | Privacy Policy
- SafeAssign Accessibility Statement | Privacy Statement
- Panopto Accessibility Statement | Privacy Policy
- Voicethread Accessibility Statement | Privacy Policy
- Microsoft 365 Accessibility Statement | Privacy Policy
- Articulate Accessibility Statement | Privacy Policy
- zoom Accessibility Statement | Privacy Policy
- Adobe Accessibility Statement | Privacy Policy
- Google Accessibility Statement | Privacy Policy
- youTube Accessibility Statement | Privacy Policy
- Browzine Accessibility Statement | Privacy Policy
- Yellowdigg Accessibility Statement | Privacy Policy
- Twitter Accessibility Statement | Privacy Policy