Online and Blackboard Help for Students

The UR School of Nursing provides the resources you need to succeed in your online courses. If you need help, and can’t find the right resource below, see us in person at the CERC desk, email SON_HelpBB@urmc.rochester.edu, or call (585) 275-7500.

Blackboard

Helpful documentation and descriptions of Blackboard features and tools.

Technical skills/requirements

Library Resources

Email

The School of Nursing requires all matriculated student communication to be through the email assigned to the student (xxx@urmc.rochester.edu address). You should be checking for important messages as you are responsible for the information in those communications. You may check that email by clicking the "My Email" tab in Blackboard or by visiting mail.urmc.rochester.edu.

Blackboard Issues

Check the resources below to update your browser or learn how to clear your cache, which can solve many glitches in Blackboard.

If you are still experiencing problems with Blackboard, try resetting your web browser.

Helpful links: