Support

The ITS team offers support to School of Nursing faculty, staff, and students. We are available by calling the Helpdesk or emailing the following tickets.

Call the Helpdesk

275-7500 (x5-7500)

Hours:

  • 8 a.m. to 12 a.m. Monday through Thursday
  • 8 a.m. to 10 p.m. Friday
  • 10 a.m. to 10 p.m. Saturday
  • 10 a.m. to 12 a.m. Sunday

This desk is staffed with Miner Library representatives who will create a ticket for you or will escalate to the appropriate SON ITS team member in cases of appropriate need. After 8 p.m., this rolls over to the University IT help desk after hours. Additionally, you may call this number to report a classroom technology issue and you should get a response in person within 10 minutes from the School of Nursing Classroom Technology Support team.

Email the ITS Ticket system

General ITS issues (computers, personal printers, email)

SON_helpIS@urmc.rochester.edu

Blackboard support issues

SON_helpBB@urmc.rochester.edu

Media support or classroom technology issues 

SON_Media@urmc.rochester.edu

SON Facilities (specifically for building issues including phones, heat/cooling, housekeeping, Xerox machines, shared printers, copy room supplies)

SON_facilities@urmc.rochester.edu

SON website questions, comments, or concerns

Webmaster@son.rochester.edu