Information Technology Services strives to provide excellent IT customer support that enhances and supports the mission of the University of Rochester School of Nursing & Health Sciences. The ITS team provides backup services, hardware, software, and project support for our faculty, staff, and students.
Call the ITS Helpdesk
Reach the ITS Helpdesk at (585) 275-7500 (x5-7500)
Hours:
- 8 a.m. to 12 a.m. Monday through Thursday
- 8 a.m. to 10 p.m. Friday
- 10 a.m. to 10 p.m. Saturday
- 10 a.m. to 12 a.m. Sunday
This desk is staffed with Miner Library representatives who will create a ticket for you or will escalate to the appropriate SON ITS team member in cases of appropriate need. After 8 p.m., this rolls over to the University IT help desk after hours. Additionally, you may call this number to report a classroom technology issue and you should get a response in person within 10 minutes from the University of Rochester School of Nursing & Health Sciences Classroom Technology Support team.