Support
The ITS team offers support to School of Nursing faculty, staff, and students. We are available by calling the Helpdesk or emailing the following tickets.
Call the Helpdesk
275-7500 (x5-7500)
Hours:
- 8 a.m. to 12 a.m. Monday through Thursday
- 8 a.m. to 10 p.m. Friday
- 10 a.m. to 10 p.m. Saturday
- 10 a.m. to 12 a.m. Sunday
This desk is staffed with Miner Library representatives who will create a ticket for you or will escalate to the appropriate SON ITS team member in cases of appropriate need. After 8 p.m., this rolls over to the University IT help desk after hours. Additionally, you may call this number to report a classroom technology issue and you should get a response in person within 10 minutes from the School of Nursing Classroom Technology Support team.
Email the ITS Ticket system
General ITS issues (computers, personal printers, email)
Blackboard support issues
Media support or classroom technology issues
SON Facilities(specifically for building issues including phones, heat/cooling, housekeeping, Xerox machines, shared printers, copy room supplies)
SON_facilities@urmc.rochester.edu
SON website questions, comments, or concerns
ITS Assistance
Helpdesk: 275-7500 (x5-7500)
Computer/iPad support and questions: SONHelp@urmc.rochester.edu
Webmaster: webmaster@son.rochester.edu