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Curriculum & Modules

The program consists of 10 modules, each covering an essential aspect of the care manager role. To complete the program, take one module at a time, or all 10. Those who complete all 10 modules will receive a Certificate of Completion in Care Management.The series of modules provides nearly 70 continuing education credits (CNE), which may also be applied to maintaining care manager national certification.

Please note: this course is built on the principles and skills tested on the Certified Case Manager (CCM) exam, however, this is not a direct exam preparation course with practice questions.

Care Management Education Modules

In each module, there are interactive lectures, video demonstrations, interviews with experts, reading assignments, and learning activities. Once you feel you have learned the material, you will take a short quiz to assess your learning before receiving the appropriate certificate.

Describe the factors shaping care management, including the Institute for Healthcare Improvement’s triple aim and the Affordable Care Act. Explain benefits and steps to implement value based care in clinical practice.

8.3 nursing contact hours available
8.3 social work continuing education hours available

Describe models of successful care management strategies including empanelment and risk stratification. Explain the effective use of data warehousing and dashboard tools, and the use of data for continuous quality improvement.

7.7 nursing contact hours available
7.7 social work continuing education hours available

Identify and describe strategies for care management, including Self-Determination Theory, motivational interviewing, and helping patients with self-management.

7.2 nursing contact hours available
7.2 social work continuing education hours available

Describe major social determinants of health and how they impact health outcomes. Describe how an awareness of health literacy and development of cultural humility can improve health outcomes in diverse communities.

7.8 nursing contact hours available
7.8 social work continuing education hours available

Describe the nurse’s enhanced role on the primary care team as they collaborate to manage complex chronic illness. Describe evidenced based practices for patient education, including the selection of appropriate educational materials appropriate to a range of health literacy levels.

5.4 nursing contact hours availabl
5.4 social work continuing education hours available

Describe models of successful care management strategies including empanelment and risk stratification. Explain the effective use of data warehousing and dashboard tools, and the use of data for continuous quality improvement.

5.6 nursing contact hours available
5.6 social work continuing education hours available

Apply evidence-based practices to plan transitions of care for patients with a variety of health care needs.

7.5 nursing contact hours available
7.5 social work continuing education hours available

Describe principles of best practice for interprofessional teamwork, communication, and leadership and discuss how the TeamSTEPPS framework can support development of the skills needed to perform successfully in interprofessional teams.

6 nursing contact hours available
6 social work continuing education hours available

Describe the nurse’s enhanced role on the primary care team as they collaborate to manage organizational change with the goal to achieve population health transformation.

7.5 nursing contact hours available
7.5 social work continuing education hours available

Identify and describe strategies to continually develop as a professional care manager, including reflective practice, ethical conduct, certification, and stress management.

5 nursing contact hours available
5 social work continuing education hours available

Program Overview

Cost & Registration

Connect With Us

Questions about Center for Lifelong Learning courses or programs? Contact us.

EMAIL SONCLL@urmc.rochester.edu
PHONE (585) 275-0446
FAX (585) 273-1270

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